Welcome to **RepairYes** (“we”, “our”, “us”).
We are committed to protecting your personal data and respecting your privacy in compliance with **EU GDPR (Regulation 2016/679)** and applicable data protection laws.
This Privacy Policy explains:
1. What information we collect
- How we use it
- How it is stored
- Your rights as a user
- How to contact us
By using RepairYes, you agree to the practices described below.
2. Data We Collect
A. Information You Provide
- Name
- Email address
- Store/Shop name
- Store address
- Contact number
- Account login credentials
- Billing/payment information (processed securely by PayPal)
- Messages sent via contact forms
- License purchase information
B. Automatically Collected Data
- IP address
- Browser user-agent
- Login timestamps
- Login activity (to calculate daily streaks, active sessions, security logs)
- Cookies for session handling
C. Data Generated by System Usage
- Repair jobs created
- Customer profiles added
- Inventory data
- Status updates
- License usage counters
3. Legal Basis for Processing
We collect and process personal data based on:
- Contractual necessity** — to provide access to your RepairYes account
- Compliance with legal obligations
- Legitimate interests** — improving the service
- Legitimate interests** — improving the service
- Consent — for newsletters or non-essential cookies
4. How We Use Your Data
We use your data for:
- Creating and managing your RepairYes account
- Providing all features of the repair management software
- Processing license purchases
- Sending important account or billing notifications
- Improving security (alerts, fraud detection, login tracking)
- Customer support
We do NOT
- Sell your data
- Share your data with unrelated third parties
- Use data for profiling beyond service functionality
5. How Long We Keep Your Data
We retain data only as long as necessary:
- User accounts: as long as your account is active
- Repair data: until you delete the account
- Logs & security data: up to 12 months
- Billing and license records: (up to 10 years)
6. Cookies
We use essential cookies to:
- Maintain login sessions
- Secure authentication
- Improve performance
- Optional cookies (analytics, marketing) require explicit consent.
7. Third-Party Services
We use trusted partners:
PayPal
For secure payments. Your payment details never pass through our servers.
Hosting Provider
All partners comply with GDPR standards, including hosting provider.
8. Your Rights (GDPR)
You have the right to:
- ✔ Access your data
- ✔ Update or correct inaccurate data
- ✔ Request deletion ("Right to be forgotten")
- ✔ Download your data (data portability)
- ✔ Restrict processing
- ✔ Object to certain uses
- ✔ Withdraw consent anytime, written request.
To exercise these rights, contact us using the details below.
9. Data Security
We implement strong technical measures:
- Password hashing (bcrypt)
- SSL encryption
- Secure login sessions
- Limited access to database
- Daily backups
- IP/session monitoring
10. Children's Privacy
- RepairYes is **not intended for children under 16.
- We do not knowingly collect data from minors.
11. Contact Us
For privacy-related inquiries or GDPR requests:
RepairYes Support Team
📧 Email: support[@]RepairYes.com
🌍 Website: https://RepairYes.com